This Privacy Policy explains how Petal Voyage processes personal data when visitors use the website, make an inquiry, book a consultation, or request florist services for weddings and events.
We may process identification and contact details, inquiry and consultation information, event and order preferences, delivery or setup details, payment-related records, and technical data such as device and usage information. Where relevant, we also process information needed to plan floral arrangements, confirm dates, and coordinate studio pickup or venue delivery.
We collect data from contact forms, phone calls, consultation appointments, order discussions, payment and booking steps, and from basic website interactions. We may also receive information from service providers involved in hosting, analytics, payment processing, or delivery coordination, to the extent needed for the operation of the website and services.
The site may use essential cookies for operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and the settings of the service provider.
We use standard cookie controls where available and may rely on browser settings to manage non-essential cookies. Users can usually block or delete cookies through their browser, but some site functions may not work properly if cookies are disabled.
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at the request of the data subject before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. The applicable basis depends on the context of the interaction and the type of data involved.
Where GDPR applies, individuals may have the right to access, rectify, erase, restrict, or object to certain processing, and to request data portability where applicable. If processing is based on consent, that consent may be withdrawn for future processing without affecting prior lawful processing.
We use personal data to respond to inquiries, arrange consultations, prepare quotations, confirm deposits and dates, plan floral designs, coordinate preparation and delivery, manage studio pickup or venue setup, process payments, maintain records, improve the website, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communication, analytics, payment processing, and event-related coordination. Where a third party acts on our instructions, it is expected to process data only for the agreed purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data where required to comply with law, a court order, or a lawful request from public authorities. We may also share information when needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, users, or others.
Use the listed contact details for privacy questions and formal requests.
Depending on the circumstances, individuals may have rights to access their data, request correction, ask for deletion, object to certain processing, or request restriction of processing. Some requests may not be fully granted if we must keep data for legal, contractual, or security reasons.
To exercise a privacy right, a person should submit a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify identity and to locate the relevant records before responding.
We keep personal data only for as long as needed for the relevant inquiry, booking, service delivery, accounting, dispute handling, or legal compliance. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is necessary under law or for legitimate recordkeeping.
We may update this Privacy Policy from time to time to reflect changes in processing practices, legal requirements, or the operation of the website and services. The current version will apply from the date it is made available, and significant changes may be highlighted in a reasonable manner.
